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Warranty tips

MPOW Warranty Policy

Warranty extension policy is only valid for new products purchased at Amazon. Buyers from other commerce platforms please contact retailers for warranty support.  

Register your products to extend warranty to 24 months.

1. Free Warranty Extension: In addition to our regular 12-month warranty, Amazon buyers can extend the warranty on their MPOW products to 24 months.


2. Submit the Amazon order ID (like 123-1234567-1234567) to your MPOW account to get warranty extended. View warranty status of all your products in personal account – Product Warranty.


3. If you bought your product from the MPOW website, you are already granted a 24-month warranty; no extension is needed.


Note: Warranty extension is not valid for used goods.

How to make a warranty claim?

After registering with Amazon order ID, you can make a warranty claim in  Product Warranty. Click the "Warranty Claim" button, submit a ticket with issue details. You’ll get response in one business day.

Rewards for registering product & sharing experience?

Yes, you can get gifts by registering product and sharing product experience. It's our honor to have your unbiased feedbacks to improve our products and services.

Process for Returning Merchandise

Obtain a Return Merchandise Authorization (RMA) Number.

All returns must have an RMA number for processing. Contact your reseller or email support@xmpow.com for assistance.


Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly displayed on the return shipping label of any package being returned to MPOW. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Warranty Timeline

Item

All MPOW Products

Limited Warranty

12 months

Extension Warranty

12 months


Note: for reference only. Warranty periods differ according to the model.

60 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 60 days of purchasing. Once the returned item arrives back in MPOW warehouse for inspection, the refund process will begin.

Limited Warranty Details: For Quality issues only

Is extended warranty available?

Yes, but not for refurbished or used items

What does this warranty cover?

Is extended warranty available?

Yes, but not for refurbished or used items

What does the warranty not cover?

This warranty does not cover:

>Improper use or installation

>Cosmetic damage

>Damage due to acts of nature. For example: lightning strikes, tornadoes and similar

>Accidents

>Misuse

>Negligence

>Commercial use

>Modifications to any part of the product, including the antenna

>Connection to an incorrect voltage supply

>Attempted repair by anyone other than an authorized facility

MPOW will service and not replace:

> Products sold ‘as is’ or with all faults declared

> Consumables, such as fuses or batteries

> Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. MPOW shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. MPOW products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Fail to extend product warranty?

1. Incorrect order ID format. Please submit your order number in the correct order format like: 123-1234567-1234567.
2. Not Amazon order ID. Warranty extension policy is only valid for new products purchased at Amazon.

For customer service please contact: support@xmpow.com

MPOW is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.

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